Posts Tagged ‘Customer Base’

BlackBerry Users Suffer Worldwide BIS Outage

BlackBerry

There were numerous reports yesterday from BlackBerry users around the world that they weren’t able to send and receive emails, PINs, or use BlackBerry Messenger.  It would appear that there was a massive worldwide BlackBerry Internet Service outage yesterday affecting, pretty much, everyone.

As many outages as RIM has had you would think that they would be better at handling them then they are.  Notifiy your customer base.  Let BlackBerry users know that there is something going wrong and that you are working to correct the problem.  You have an official BlackBerry blog for crying out loud.

There is no doubt that just about every BlackBerry blog out there is going to have something about your BIS outage posted today.  It makes no sense that your own blog says nothing.  The BIS outage itself makes you look bad.  Being so closed lipped about it makes you look inept.

BlackBerry Users Suffer Worldwide BIS Outage is a post from: RIMarkable



A New Version Of Poynt for BlackBerry, Now With Restaurant Search, Avaialable

Poynt

We received a notification early this morning that a new version of the BlackBerry local search application, Poynt, has been updated and now includes restaurant information.

Poynt, since first coming out, has been, in my opinion, one of those must have free BlackBerry applications that no BlackBerry user should be without.

You can get Poynt on BlackBerry App World or download it OTA by pointing your device to http://m.mypoynt.com.

The official press release went out at 9:00 a.m. EST and is now posted after the jump.

MULTIPLIED MEDIA ANNOUNCES ABILITY TO SEARCH RESTAURANTS, READ REVIEWS AND BOOK DINING RESERVATIONS IN POYNT

Calgary—August 25, 2009—Multiplied Media Corporation (TSX:V MMC), an award-
winning, Calgary-based provider of mobile local search services, is pleased to announce the
addition of restaurant search for over 880,000 Poynt customers in Canada, the United
States and the United Kingdom.

Poynt’s restaurant search feature rounds out the already robust business, movie and
people search offering, while maintaining its ease of use and outstanding graphical user
interface. The section features enhanced restaurant listings and enables users to easily find
nearby restaurants, read reviews and book dining reservations. To enhance the user’s
experience, icons are displayed when restaurant reviews or dining reservations are
available for a restaurant listing.

.Dining and restaurant queries comprise approximately 50% of business searches in
Poynt,. said Andrew Osis, CEO, Multiplied Media. .With a feature this important to our
customers, it made sense to deepen their experience with a standalone restaurant module.
More restaurants to search, the added functionality of restaurant reviews and the ability to
book a reservation will satisfy a large segment of our customer base..

Once in the restaurant section, Poynt’s customers are offered three ways to search:
Restaurants Near Me, Restaurants By Name and Restaurants By Cuisine. Features that
users have come to expect such as click-to-call, mapping, driving directions, integration
with BlackBerry® Calendar, BlackBerry® Contacts and BlackBerry® Messages are all
standard within the new restaurant module. As with the existing sections, all search
results are based on the consumer’s location – whether acquired by GPS or cell-site, or
manually entered – and are sorted by distance.

Poynt is a free** application and is available for the BlackBerry® Pearl™ and
BlackBerry® Curve™ series smartphones, as well as the BlackBerry® Bold™, BlackBerry®
Storm™ and BlackBerry® Tour™ smartphones and takes advantage of capabilities
including locates by GPS* and cell-site, click-to-call, click-to-map and click-to-browse-
website. Poynt is available to BlackBerry smartphone owners in Canada, the United States,
Germany and the United Kingdom. The latest version of Poynt is available for download on
BlackBerry App World™ (www.blackberry.com/appworld) or by visiting
http://m.mypoynt.com from your BlackBerry® Browser.

Poynt is also in development for the iPhone with a private beta scheduled for Q3 and
a commercial release expected in Q4 this year.

*Requires a GPS-enabled BlackBerry smartphone.

** Wireless charges may apply. Please check with your wireless service provider.

About Multiplied Media Corporation

Multiplied Media (www.multiplied.com) has developed the award-winning
application Poynt (www.mypoynt.com), the mobile local search service available over
BlackBerry smartphones. Through agreements with directory and vertical content
providers in Canada, the United States and Europe, Poynt simplifies finding and
connecting with businesses, retailers and events wherever and whenever it is most
convenient for the consumer. Headquartered in Calgary, AB, Canada, Multiplied Media
trades on the TSX Venture Exchange under the symbol MMC.

Neither the TSX Venture Exchange nor its Regulation Services Provider (as that term is defined in the policies
of the TSX Venture Exchange) accepts responsibility for the adequacy or accuracy of this release.

The BlackBerry and RIM families of related marks, images and symbols are the exclusive properties and
trademarks of Research In Motion Limited.

###

For further information, please contact:

Andrew Osis

CEO & Director

Multiplied Media Corporation

403-444-4102

andrew.osis(at)multiplied.com

MEDIA CONTACT:

Margaret Glover-Campbell

Director, Communications

Multiplied Media Corporation

403-444-4105

margaret.glover-campbell(at)multiplied.com



Lessons learned from App Store to help sell your software

Apple App Store

A recent article in the WSJ points to success factors for developers with software in Apple’s App Store which could serve as great tips for BlackBerry developers in App World as well.

As App World and the App Store become increasingly cluttered with applications, developers are finding new and innovative ways to gain exposure for their software and push their products to the top.

Tip # 1 – Constantly experiment with price points

PopCap Games Inc., maker of the popular Bejeweled puzzle game, experimented in June by cutting the price on its Peggle game from to 99 cents from $4.99 for four days. Peggle, which had been ranked at around 60 in top paid apps, shot up to second place within 24 hours.

There are a variety of reasons why it’s important to experiment with pricing points. While one dollar may not seem like a lot of money, it could be just the right discount that your customer base needs. Also, discounts are news and news means more exposure. By lowering your prices, users will take notice and the news spreads virally, thus further helping downloads. PopCap has not commented on revenue, but said that sales during the discount period increased 20 to 25 times the previous volume.

Tip # 2 – Getting featured is your top priority

The key to success in both App World and the App Store is to get featured. In the App Store, the 25 most downloaded apps appear on the first page of the store when someone accesses the site from their iPhone. As a general rule of thumb, with each “click” that a user must make, the number of users discovering content drops dramatically. Getting seen without having the user to navigate from the first page they see is crucial.

“If it appears in the top 100, then everybody will see it,” said Vijay Chattha, head of VSC Consulting, a San Francisco marketing firm that is launching a business to help iPhone app developers promote their wares.

To get featured in App World, you need to develop your relationship with RIM. Many of the apps featured on the App World carousel, are there because RIM has used the software and they like it. It’s no coincidence that The Hockey News app was featured for so long and Jim Balsillie is a huge hockey fan. Another way to get featured is through the BlackBerry Developers Challenge.

Tip # 4 – Choose the right time to launch your product

Many developers have chosen to launch their software on the App Store around weekends, because this is when consumers are most active on the store. While this is true for App Store, I’m not positive if it’s also the case with App World. BlackBerry users may be more inclined to browse apps during the work week, but this isn’t confirmed.

Tip # 5 – Choosing the right category

Choosing a category that has fewer entries is an easy way to get more exposure for your product. Apple requires developers to put their app into one of 20 categories. The largest category, games, has more than 13,000 apps, according to data-tracking firm Mobclix Inc. The smallest, weather, has 310 apps.

In App World, a BlackBerry Bold has access to 131 apps in the Entertainment category, 288 in Productivity & Business and 37 in Personal Finance & Banking.

Tip # 6 – Searching optimization through branding

Some developers try to capitalize on popular brands by embedding those brand names into their own apps’ descriptions.

For example, a recent search for EA, the brand for game giant Electronic Arts Inc., turned up 15 games from a company called Digital Chocolate Inc. A close look at the games’ description showed that the word “each” was abbreviated to “ea.” Digital Chocolate Chief Executive Trip Hawkins was a co-founder of EA.

An EA spokesman called the tactic “barnacle marketing.” On Monday, Digital Chocolate stopped using the abbreviation.

Another strategy involves building high value keywords into your brand. While App World bars the use of the terms “black”, “berry” and “blackberry”, words such as “free” will give you some much needed searchability. Also, make sure to name your product in a way that tells the user immediately what your software does. For example, the application “1-Click Flashlight” by Motek tells you exactly what it does without requiring a click. On the other hand, it’s not obvious what software such as “ECOE” does, purely from the title (Tickmaster for BlackBerry).

By following these basic tips, developers should be able to maximize their revenue potential from app stores.

[Via]

© Kyle for BlackBerry Cool, 2009